Q1: How do I make a book?
1. You can start your book project via any of the product ordering pages. For ordering a book, you have to first choose the book type, cover type (fabric or image wrap), and book size before you land into the product ordering page.
2. “Create Now” button is available at the product ordering page, you can upload images and kept in our cloud database as “gallery” which you can access the gallery images anytime in the editor. Drag and drop images to the image box available on every page.
3. Page layout design can be changed by selecting a new page layout of your choice under the “templates” tab. You can change the design for both the book cover and page layout design by drag and drop the template to the current page.
4. Once you have double checked the design, click on order and your product is added to a shopping cart. Upon successful payment - it will take 7-10 working days to complete. It will then ship to you - so allow an additional 1-5 days for shipping depending on your location .
5. Once you have registered with us, all projects in the shopping cart may be saved and edited later, so don’t worry about losing your design. Once you logged in, you can access your shopping cart under “My Account” link available on the top and bottom of the page and continue working on your project. You can even see the last modified time for every project you created
Q2: Can I make a book/ album created from other software such as iphoto, photoshop or indesign?
Yes, it's possible. We can take both jpeg and pdf file. You just neet to make sure the size is correct. Ex: For book 12x12 inch, you need to submit 12x24 inch layout.
- Simply submit the pdf files, jpeg files of the entire layouts to us. You can send to us via dropbox or www.wetransfer.com to this email:info@artisanprints.com.
- Choose the product of the same size with the size of your uploaded files and proceed to order without placing any photo at the editor.
- Our Sales representative will contact you to confirm your order.
Q3: Can I engage a designer to do album/ book layout for me?
You you can engage our designer to do layout design for your album or book, we charge per project (one album/ one book) regardless the no of pages for S$100. You can engage us HERE
Q4: Do I have to register?
You need to register in order to save your book project and to continue working on it later, it is saved under “My Account” page. You can register yourself here - Register
Q5: Is there a maximum image size?
The current size limit for images is 25mb's. This is more than sufficient to create all our products in their highest quality.
Q6: I have low resolution and blurry images, can I use them to print large item like wall canvas?
Email us the images at info@artisanprints.com, we will help to check the quality and advise the ideal size to print
Q7: How many images can I upload? How long will you keep the images in the cloud database?
The upload system limits you to uploading no more than 50 images at a time. Though there are no limits to how many images you can have in your account or how many galleries you may have. We will keep 6 months of your images in our cloud database and will automatically delete them after 6 months if we find no activity in your account
Q8: Why is it taking time to upload?
The upload time for your images varies greatly and is most dependent on your Internet Service Providers (ISP) upload speeds. Remember many ISP's have a much slower upload speed than download speed. Our image servers support uploads up to 100/mb/sec which in most cases is more than 500 times the speed of an internet connection to guarantee the fastest uploads to all users.
Q9: What is the file format to upload?
Please use sRGB jpeg files format. Do not upload CMYK files format as it compromises the print quality
Q10: How to upload images?
Try and avoid uploading large images over 25mb as these are uneccessary unless you are making large format prints.
• Maximum size is 25mb. Minimize the browser window and work on something else while files are uploading.
• Organize your images into galleries or folders before upload, this will help save time searching for your images at the editor. You can find all your gallery folders under "My Account" which is place on the top left of the site
• If the upload stops due to an intermittent internet connection, take note of what image was uploading in the dialog box, click X (cancel) and restart the upload process from that image.
Q11: How do I add or choose images for my books?
To upload your own it is recommended that you create a gallery, this way you can access the images and work from multiple devices. To choose images just add them to your "image box".
All images you want to use in your products must be added to your "image box". You can do so by dragging your uploaded images into your "image box" for use in your photo products.
Q12: Can I create a spread with a single image accross two pages?
Yes, first you have to make both left and right page to be blank. You can do so by dragging a blank template in the "template" tab to the current page - which is found as first page in the "template" tab. Next, you can click a new "image box" and drag or stretch the image box area from left to right as desired
Q13: Is it possible to copy and paste a certain layout design? Is there any keyboard shortcut function?
Yes, you can use Copy and Paste Keyboard shortcut command.
To Copy: Hold CTRL on the left side of your keyboard and press C
To Paste: Hold CTRL on the left side of your keyboard and press V
and Hold Shift key to maintain the proportion of your images when you try to resize them
Q14: Can I save a design and come back later?
Yes, once logged in you can go to "My Account" this will open the last design you were working on.
All images in your image box and galleries are kept but you must be logged in to have access to them.
Q15: Can I change the size of my book/ print after i have created it?
No, You cannot change the size of your book after creating it. If you create a Hard Cover Book 8x8", you cannot change this to a Hard Cover Book 12x12" even though is the same proportion.
Q16: I have completed a FABRIC WRAP project, but now wish to change to IMAGE WRAP COVER. How do I do that?
Yes, you can do so. Here are the steps:
1) complete your current project, leave the fabric cover BLANK but the pages populated accordingly
2) save the project under your account, rename project "print pages here"
3) create NEW project, select the IMAGE WRAP choice, design the cover, but leave the pages blank
4) make sure the IMAGE WRAP project has the same specs as your other project in terms of size and number of pages
5) place the order/ check out the IMAGE WRAP project
6) you will receive auto email with your order detail
7) reply to that email indicating that the pages are to be printed from your saved project in your account
8) we will reply you accordingly
Q17: I have completed a IMAGE WRAP project, but now wish to change to FABRIC WRAP COVER. How do I do that?
Yes, you can do so. Here are the steps:
1) complete your current project, leave the image cover BLANK but the pages populated accordingly
2) save the project under your account, rename project "print pages here"
3) create NEW project, select the FABRIC WRAP choice, design the cover, but leave the pages blank
4) make sure the FABRIC WRAP project has the same specs as your other project in terms of size and number of pages
5) place the order/ check out the FABRIC WRAP project
6) you will receive auto email with your order detail
7) reply to that email indicating that the pages are to be printed from your saved project in your account
8) we will reply you accordingly
Q18: Can I add or remove page of my book?
Yes, you can change the number of pages of your book by adding or removing pages with the ADD and REMOVE buttons in the lower right-hand side corner. You can also change and confirm the color of the fabric and the color of the personalization text during check out (This is applicable to Fabric Cover Books Only).
Q19: Can I remove the a r t i s a n | p r i n t s logo on the back of the book cover, boxes and the rest of the products?
Unfortunately, you cannot remove artisan|prints logo on all our products. However, if you are a photographer, logo removal is possible. Kindly contact us at info@artisanprints.com
Q20: How do I order A|P Signature Box for my books?
For all Hard Cover Books, you can purchase A|P Signature Box during checkout. For Fabric Hard Cover Books, Personalization on the box will follow that on the book cover. However for Image Wrap Hard Cover Books, there is no personalization on the A|P Signature Box - it is a plain box with no text.
You can also order the "A|P Signature Box" or "A|P Wooden Keepsake Box" separately from your book order and have it personalized with your own text. Just need to take note to order the correct size of the box to fit the book size that you have.
Q21: What is your return policy?
a r t i s a n | p ri n t s stands behind the quality of our products. If you receive any manufacturing defect or damage product – please contact us immediately so we can make things right. Kindly contact us within 48 hours of receiving your order. Depending on the defective issue with your product, we will request you to ship the product back or provide photographic proof of the production error or defect.
Should your order be damaged during shipping, please keep the original packaging as it will be needed for claim to the shipping company.
Our product is custom one-of-a-kind products that are customized and personalized by you. Thus, we are unable to refund your order for customer created mistakes such as:
- Typos and spellings mistake
- Poor image quality or low resolution
- Layout errors and missing images
- Blank pages or mistakes in product design
- Content quality
- Product selection mistakes ( ie. product type, size, style or cover choices)
- Color differences between your home computer and our professionally calibrated printing systems. We calibrate our monitor every morning on every production day and ensure the accuracy of color
If you need to cancel your order for any reason, please contact us within one (1) hour of receiving your order confirmation email. Past this time – we cannot refund or cancel your orders.
Please send us an email to info@artisanprints.com including your order number and photo of defect or shipping damage. Please allow 1-2 working days for us to contact you
Q22: Can I request gold/ silver stamp on album cover instead of just color printing?
Yes you can do so. Please proceed with your order by selecting random text colour first. Reply to the order confirmation email and request for the gold/ silver stamp. We will reply to your request, kindly note this is subject to extra charge.